Custom work does not begin with a checkout button. It begins with a short brief: the occasion, preferred material, length, and any reference images or motifs. From there, we confirm whether the idea is feasible within your budget and timeline.
Once the brief is agreed, we move to material selection. Jade, pearl, silver, wood, and plated metal each behave differently. We want you to see and feel the options before we commit to making.
After materials are confirmed, we provide a practical quote and a making window. Ready-to-ship pieces are dispatched within a few days; custom pieces usually take 30-60 days depending on complexity. Every stage is confirmed in writing so there are no surprises.